About: the Workplace Studies Research Lab is an Interdisciplinary Research Centre in the Department of Philosophy, University of Milan. It specialises in fine-grained video-based ethnographic studies of social interaction in work and organisational settings, drawing on ethnomethodology, conversation analysis, cognitive sociology and anthroposophy.

Methods: video analysis, conversation analysis, sensory ethnography, ethnographic field work, discourse analysis, informal interviews, mystery shopper.

Research Areas: field research; lab experiments; field & social experiments; applied & marketing research.